Privacy Policy

About this Privacy Policy

This Privacy Policy applies to personal information handled when you visit, register with or use Pocket Pokies Casino services. Personal information means information that identifies you, or that can reasonably be connected with you. It may include information provided directly by you, information created through your activity on the site and information received from service providers that help operate the platform.

We aim to collect information fairly and transparently, use it for legitimate business and legal purposes, and keep it protected against unauthorised access, loss, misuse or disclosure. The information collected will depend on the services you use, the transactions you make, the checks required for your account and the choices you make about communications and cookies.

You should read this policy together with any relevant terms and conditions, responsible gambling information and notices displayed on the website. By using the site, you acknowledge that information may be handled as described here. If you do not agree with this approach, you should avoid submitting personal information or using services that require it.

This policy may be reviewed and updated from time to time to reflect changes to the website, services, technology or legal requirements. The latest version will be made available on this page. Where appropriate, important changes may also be highlighted through the website or account communications.

How information is used, shared and protected

Personal information is generally used to run and administer your account and provide the services you request. It may also be used to communicate with you, process transactions, answer support enquiries, maintain accurate records, improve the website and help create a safer and more reliable gaming environment.

• To create, maintain and administer your account.
• To verify your identity, age and eligibility, and to complete security, anti-fraud and anti-money-laundering checks where applicable.
• To process deposits, withdrawals, refunds, account adjustments and other transactions.
• To provide customer support, investigate complaints and respond to questions or requests.
• To detect suspicious activity, prevent fraud, protect the platform and enforce relevant account or service rules.
• To understand how the website is used, troubleshoot technical issues and improve performance, content and functionality.
• To send service messages, security notices, account updates and other communications needed to operate your account.
• To send marketing communications where permitted and where you have not opted out or withdrawn consent.
• To meet legal, regulatory, tax, accounting, reporting and record-keeping obligations that apply to the services.

Information may be shared with carefully selected service providers when they need it to perform services on behalf of the platform. Examples include payment processing, identity and document verification, fraud prevention, hosting, information security, customer support, communications, analytics and technical maintenance. Access should be limited to information needed for the relevant purpose, and providers are expected to handle information securely and appropriately.

Information may also be disclosed where reasonably necessary to protect players, prevent unlawful activity, investigate suspected fraud, respond to a valid legal request, enforce applicable terms or protect the rights and security of the website and its users. Information may be transferred or accessed across borders where service providers or technical infrastructure are located outside Australia. Where this occurs, reasonable steps should be taken to support appropriate handling and protection.

Security measures may include access controls, account authentication, encryption or secure transmission, monitoring, staff procedures, system safeguards and supplier checks. No website, internet transmission or electronic storage system can be guaranteed to be completely secure. You should keep your login details confidential, use a secure device and tell support promptly if you believe your account has been accessed without permission.

When an account is closed, information will not necessarily be erased immediately. Some records must be kept for a period required by law, including records connected with identity checks, transactions, account activity, security and financial reporting. Other information may be retained where needed to resolve disputes, prevent repeated misuse, protect the platform or establish and defend legal claims. When information is no longer required, it should be securely deleted or de-identified where reasonably practicable.

Your data rights and how to contact us

Depending on the circumstances and applicable requirements, you may ask to access the personal information held about you, request correction of information that is inaccurate or incomplete, request deletion of your information and withdraw consent to marketing. You may also ask questions about how information is used, request an explanation of a privacy decision or raise a concern about the handling of your information.

Making a privacy request

To exercise your data rights, contact support@pocketpokiescasino.wtf and explain what you are requesting. Please include enough information for the request to be understood and linked to the correct account. We may need to verify your identity before providing information, changing account details or completing a deletion request. This helps prevent someone else from accessing or changing your information.

• For access, ask for a copy or summary of the personal information held about you.
• For correction, identify the information that is incorrect, incomplete or out of date and provide the updated details where appropriate.
• For deletion, tell us which information you want removed. Deletion may be limited where records must be retained for a period required by law or are needed for security, dispute resolution or other legitimate purposes.
• To withdraw consent to marketing, state that you no longer wish to receive marketing communications. Essential account, transaction, safety and security messages may still be sent.
• For a privacy concern, describe what happened, the information involved and the outcome you are seeking.

Requests will be considered carefully and handled within a reasonable timeframe, subject to identity checks, technical requirements and any applicable restrictions. If a request cannot be completed in full, an explanation may be provided where appropriate. We may retain a record of the request and its outcome to demonstrate that it was handled responsibly and to prevent repeated misuse of the request process.

If you have questions about this Privacy Policy or want to exercise your privacy rights, use support@pocketpokiescasino.wtf. Please do not send payment card numbers, passwords or other unnecessary sensitive information in an initial message. Privacy and security requests should be made promptly so they can be reviewed and addressed appropriately.