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Pocket Pokies Casino Terms & Conditions
These Terms & Conditions explain the rules that apply when you access or use Pocket Pokies Casino, including its website, games, account services and related features. Please read them carefully before registering, depositing funds or playing. By using the site, you confirm that you understand and agree to these terms. If you do not agree, you should stop using the site.
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1. Acceptance and general conditions
These Terms & Conditions form an agreement between you and Pocket Pokies Casino in relation to your use of the website and any associated services. They apply to visitors, registered players and anyone who otherwise accesses or uses the site. Additional rules may apply to particular games, promotions, competitions, payment methods or other features. Those additional rules will be made available where relevant and form part of these Terms & Conditions.
Table of contents
By creating an account, logging in, depositing funds, placing a bet, playing a game or using another service on the site, you accept these terms. You also agree to comply with applicable Australian laws, the laws that apply in your location and any reasonable instructions displayed on the site. If there is a conflict between these general terms and a specific game or promotion rule, the specific rule will generally apply to that game or promotion to the extent of the conflict.
You are responsible for reading the current version of these terms before using the site. Pocket Pokies Casino may update, replace or amend these terms when reasonably necessary, including to reflect changes to services, technology, legal requirements, security practices or business operations. The updated version will apply from the date it is published or from another date stated on the site. If a change materially affects your rights or obligations, information about the change may be provided through an appropriate site notice.
Access to the site is provided on an as-available basis. Games, payment options, account tools and other features may be added, changed, suspended or removed. No part of the site should be treated as a promise that a particular game, service or feature will always be available.
2. Eligibility, registration and account security
You must be at least 18 years old, or older where the law requires, to use real-money gambling services. You must also be legally permitted to access and use the site in the place where you are located. It is your responsibility to check the gambling laws that apply to you. Do not access or use the site if doing so would be unlawful.
When registering, you must provide information that is accurate, complete and current. You must not register under another person’s name, create an account for someone else or deliberately provide misleading information. If your details change, you should update them promptly through the available account tools or by using the contact options published on the site.
An account is intended for one person only. You must keep your login details confidential and take reasonable steps to prevent another person from accessing your account. You are responsible for activity carried out through your account unless you have promptly reported suspected unauthorised access and the relevant circumstances show that you were not responsible.
Pocket Pokies Casino may ask you to complete identity, age, location, payment or source-of-funds checks. These checks may be required before an account can be fully activated, before certain transactions are processed or at another stage of the customer relationship. You agree to provide information and documents that are genuine, readable and reasonably requested. The information will be handled in accordance with the applicable Privacy Policy and legal requirements.
- Do not allow another person to use your account or payment method.
- Do not open or operate multiple accounts unless the site expressly permits this.
- Do not use the site while affected by alcohol, drugs or any condition that impairs your ability to make informed decisions.
- Tell the site promptly if you suspect that your account, password or payment details have been compromised.
- Use only payment methods that are held in your name or that you are authorised to use.
3. Deposits, play, withdrawals and promotions
You may deposit funds only through payment methods that are made available on the site. A deposit may be subject to verification, transaction checks, minimum or maximum amounts, fees imposed by a payment provider, or other conditions shown before you confirm the transaction. You should review the information displayed at the time of payment and keep your own records of transactions.
Funds placed in an account are for lawful gambling activity and approved account use. You must not use the site to transfer money to another person, disguise the source of funds, conduct unlawful activity or attempt to avoid transaction controls. Suspicious, unusual or disputed transactions may be reviewed, delayed or declined where permitted or required by law.
Games are governed by the rules and information displayed for the relevant game. Before playing, you should check the stake, paytable, game mechanics and any applicable terms. A game round may be treated as completed according to the site’s technical records and the rules of that game. If there is a technical interruption, the outcome may be reviewed using available system records. Where a technical error affects a game, account balance or transaction, the error may be corrected and an affected transaction may be cancelled or adjusted in accordance with applicable law.
Any withdrawal request may be subject to account verification, payment checks, responsible gambling controls and legal requirements. The available withdrawal methods, processing conditions and any applicable restrictions will be shown through the site or during the relevant request. You must ensure that your account information is correct and that the selected payment method can receive the funds. A request may not be completed where information is missing, a transaction is disputed or a legal or security review is still required.
Promotions, bonuses, free-play offers and competitions are subject to their own terms. Those terms may include eligibility requirements, a defined promotional period, qualifying activities, contribution rules, maximum or minimum values, game restrictions and withdrawal conditions. You should read the full offer terms before accepting or using a promotion. If promotional terms conflict with these general terms, the promotional terms will apply to the relevant offer.
A promotion may be withdrawn, changed or cancelled where there is a reasonable business, technical, security or legal reason. Pocket Pokies Casino may withhold or remove a promotional benefit if it was obtained through an error, abuse, collusion, fraud, multiple-account activity or a breach of the applicable terms. Any decision will be made subject to applicable law and the specific conditions of the offer.
4. Responsible gambling, acceptable use and account closure
Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Only gamble with money you can afford to lose. Set a budget before you play, take regular breaks and never chase losses. If gambling is affecting your finances, relationships, work, health or general wellbeing, stop and seek independent support.
Responsible gambling tools may be available through the account or site support features. These may include deposit controls, time or spending reminders, activity information, self-exclusion and other restrictions. The availability and operation of a tool may depend on the product, location and applicable requirements. Once you request a restriction, follow any instructions provided and do not try to bypass it by creating another account.
You must use the site honestly and lawfully. You must not interfere with its operation, introduce malicious code, exploit a software fault, use automated systems without permission, manipulate a game, reverse engineer protected technology, abuse a promotion, collude with another player or attempt to gain an unfair advantage. You must not publish or transmit material that is unlawful, threatening, deceptive, abusive, discriminatory or that infringes another person’s rights.
Pocket Pokies Casino may suspend, restrict or close an account where it reasonably considers that there has been a breach of these terms, an identity or payment concern, suspected fraud, unlawful activity, a responsible gambling issue, a security risk or another reason permitted by law. Where appropriate, information may be requested before a decision is made. Account action may affect access to games, promotions and withdrawals, but does not remove rights that cannot lawfully be excluded.
You may request closure of your account at any time using the account functions or contact options published on the site. Closing an account does not automatically cancel obligations that arose before closure. Any remaining balance or pending transaction will be dealt with under the applicable procedures, subject to verification, lawful deductions, disputes and responsible gambling or compliance requirements.
5. Privacy, liability and resolving concerns
Personal information is collected and used to provide services, manage accounts, process payments, verify identity, meet legal obligations, protect the site and support responsible gambling. The Privacy Policy explains how information may be collected, used, stored and disclosed. By using the site, you acknowledge that information may be handled for these purposes in accordance with that policy and applicable privacy law.
The site may contain links to third-party websites, payment services, software or other resources. Third parties may have their own terms, privacy practices and service conditions. Pocket Pokies Casino is not responsible for content or services outside its reasonable control. You should review third-party conditions before using an external service or providing information to another organisation.
To the extent permitted by law, you use the site at your own risk. Pocket Pokies Casino does not guarantee that the site will always be uninterrupted, error-free, secure or suitable for every purpose. Nothing in these terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified. Where the law permits a limitation, liability will be limited to the extent allowed by law.
If you have a question or concern about your account, a transaction, a game, a promotion or these terms, review the relevant site information first and then use the contact channels published on the site. Provide enough information for the matter to be identified, but do not send unnecessary passwords or sensitive payment details. Your concern may be reviewed using account records, transaction information, game data and other relevant material.
These terms are intended to be read consistently with applicable Australian law and other laws that apply to your use of the site. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted. A failure to enforce a provision immediately is not a waiver of the right to enforce it later. The current version of these Terms & Conditions should be checked regularly before you use the site.
